Shipping Policy

All orders are processed and shipped within 1-5 business days. Please allow for additional processing time around major sales or during holidays.

We are unable to guarantee changes once an order is placed; however, if you need a hand, please email labellaaromacandleco@gmail.com with as many details as possible, and we'll try our best.

DOMESTIC SHIPPING

Once picked up and scanned in by our carrier, transit times vary from 3 to 15 business days, depending on the shipping method and delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order. The tracking status of your shipment may take up to 48 hours to update after the label has been created. 

Once an order is shipped, its tracking information is outside our control, and although we'd like to be involved, final delivery is beyond our hands. We cannot replace missing or stolen packages at this time.

EXPEDITED SHIPPING

We offer expedited shipping options for contiguous domestic orders. Pricing is dependent upon destination/weight of package. We ask that you please apply our 2-3 business day window for processing to plan accordingly.

Orders placed on Thursday or Friday with UPS 2-Day are expected to arrive the following Monday or Tuesday, but not on Saturday or Sunday.

This is our carrier's shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email me Labellaaromacandleco@gmail.com

INTERNATIONAL ORDERS

We are not currently offering international shipping outside of the U.S., but if/when we do, those destinations will be listed here. Shipping rates are calculated based on weight and delivery destination, and include the cost of any duties and taxes upfront, so you won't be charged later on.

CURRENTLY SHIPPING TO:

U.S.

EXCHANGES & RETURNS

If you are not satisfied with your product, we offer a 7-day return policy, allowing you to request a return or exchange within 7 days of receiving your item. To start that process, please refer to the Return & Refund Policy for information and instructions

Damages and issues

Please inspect your order upon receipt and contact us immediately at Labellaaromacandleco@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order arrived damaged, please send us an email within 48 hours of receiving your order, along with photos and a description of the damage. Please report damaged products within 48 hours and before using your product for the first time.

For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.

Exceptions 

Unfortunately, we cannot accept returns on sale items or gift cards.

Note - Candles, wax melts, and other related products can soften or melt when shipping during warm temperatures. Products that melt when subjected to high temperatures for extended periods cannot be held liable by us. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt, and we cannot be held liable for such damage.

NOTE: We are unable to cover any shipping fees. Discontinued items, clearance items, limited collections/releases, and gift cards are also considered final sales and not eligible for returns, refunds, or exchanges.

You can always contact us for any return questions at Labellaaromacandleco@gmail.com